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Return Policy

 

Return Policy

 

To ensure your satisfaction with items sold by AINO.net online shop, we offer you a full 14-day money back guarantee counted

from the date you receive your order. You are welcome to either exchange the item purchased or receive a refund.

 

Items must be returned in their original packaging and in their original condition.

 

Before returning your order contact us by email: contact@aino.net 

 

Include your name and order number and list the items you want to return in this message to AINO.net. 

Once we have received your message, we will send you further instructions by email on how the return procedure unfolds.

 

Please note that return shipping is paid by the customer.

 

Please ensure that you return orders with sufficient postage. In case we reserve returns where the postage is not paid at all or the

postage does not fully cover the return shipping costs, we will deduct these return shipping costs from the drawback amount.

 

When returning products customer are responsible for the risk of damages during return shipping.

 

When the returned item is received and accepted, a refund will be made to the original payment method. 

The original shipping fee will also be returned, but a handling fee will be deducted from the refund. 

If you return only some of multiple items in the original order, we won’t refund shipping costs.

 

If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

 

If the item you ordered is wrong or faulty, contact us immediately by email: contact@aino.net

 

Please read more about Claims›

 

 

Cancellation

If you want to cancel an order before receiving it, please immediately contact us by email: contact@aino.net.

Please note that you may cancel the order only until the moment we have sent it.

After the order is posted you need to return it as described in our Return Policy.

 

 

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing.

 

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